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FREQUENTLY ASKED QUESTION
Do I need to book an appointment?
While Lumie Salon accepts walk-ins when availability permits, we recommend booking an appointment in advance to ensure you get your preferred stylist and time slot.
How do I book an appointment?
You can book an appointment through our website, by calling the salon directly, or by visiting us in person. Online booking enables you to view all available time slots and select the one that best suits you.
What is your cancellation policy?
If you must cancel or reschedule any appointment, you must provide us with 48-hour notice. If you are a No-Show or happen to cancel within 24 hours or less of your appointment, there is a fee of 75% of the service booked. In the case you are running late more than 15 minutes, please give us a courtesy call, and we will try to accommodate the services you requested within the allotted time.
How early should I arrive for my appointment?
We recommend arriving 5-10 minutes before your scheduled appointment to allow time for check-in and to discuss any specific requirements with your stylist.
​What should I do if I'm running late?
​If you're running late, please call the salon as soon as possible. We’ll do our best to accommodate you, but please be aware that arriving late may result in a shortened service to avoid inconveniencing other clients.
What should I expect during my consultation?
Your stylist will discuss your hair goals, lifestyle, and any concerns you may have. They will offer professional advice on styles, treatments, and products best suited to you, ensuring that you leave the salon looking and feeling your best.
​Do you offer services for children?
Yes, we offer a range of services for children. Please note that once children reach the age of 14, services are charged at full price.
What payment methods do you accept?
​We accept all major credit and debit cards, as well as cash. Contactless payments are also available for your convenience.
Can I request a specific stylist?
Absolutely! When booking, you can request your preferred stylist. If they are unavailable, we will recommend an alternative stylist who can deliver the same high standard of service.
​Do you offer hair care products for sale?
Yes, we stock a wide range of professional hair care products from leading brands. Your stylist can recommend the best products for your hair type and style.
Are there any special offers or loyalty programmes?
We often have special offers and promotions. Please check our website or ask in the salon for current deals. We also offer a loyalty programme where you can earn points towards discounts on future services.
Can I bring a friend or child with me to my appointment?
We strive to create a relaxing environment for all our clients. If you need to bring a child or friend, please inform us when booking so we can make appropriate arrangements.
What should I do if I am not satisfied with my service?
Your satisfaction is our priority. If you are not completely happy with your service, please let us know before you leave the salon. Contact us within 7 days so that we can address any concerns.
Do you cater for weddings or special events?
Yes, we offer bespoke hair and beauty packages for weddings and special events. Please contact the salon to discuss your needs and schedule a consultation.
How should I prepare my hair for a Rezo or custom curly cut appointment?
Please arrive with your hair washed, fully dried, and free of any product, in its natural curl pattern. This allows us to see your true curl shape and deliver the best dry cut results.